Helpdesk Management
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Efficiency Description

The help desk module streamlines support processes, allowing for quicker resolution of issues and efficient handling of customer inquiries.

Satisfaction Description

The help desk module enhances customer satisfaction by providing timely and effective support

Insight Description

The help desk module generates valuable insights into support operations, customer needs, and common issues.

Include & Oversee Agents

The addition of agents to a system involves capturing crucial information through fields such as Person Type, Person, Full Name, Email, Contact Number, Department, and Position or Role. The Person Type field offers flexibility by allowing selection from options like External Person, Employee, or User, accommodating various scenarios such as outsourcing support or internal staff management. Full Name and Email serve as essential identifiers, ensuring clear communication channels between agents and users. Contact Number provides an additional means of contact for urgent matters or clarifications.

The department categorizes agents based on their functional area, facilitating streamlined assignment and management of responsibilities. Finally, Position or Role defines the agent's specific role or position within the organization, enabling efficient delegation of tasks and ensuring clarity in their responsibilities and authority levels.

Addition of Agents
Manage Ticket

Include Tickets

The addition of a ticket to a system involves capturing essential information through fields such as Title, Description, Status, Priority, Creation Date, Updated Timestamp, Project, and Attachment. The Title field succinctly summarizes the issue or request, providing a clear reference point for support agents and users alike. Description offers detailed context and information regarding the ticket, aiding in its swift resolution. Status categorizes the ticket's progress, indicating whether it's In Progress, Open, or Resolved, providing visibility into its lifecycle. Priority assigns urgency to the ticket, ranging from Low to High, ensuring that critical issues receive prompt attention.

Creation Date and Updated Timestamp track the timeline of the ticket's creation and any subsequent updates, enabling accountability and performance monitoring. Project associates the ticket with a specific project or initiative, facilitating organizational alignment and resource allocation. Additionally, the Attachment field allows users to include relevant files or documents, enhancing the ticket's comprehensiveness and aiding in its resolution.

Category Tickets

Ticket Categories provide a structured framework for organizing and classifying support requests, featuring fields such as Category Name and Parent. The Category Name field serves as a descriptive label for each category, enabling users and support agents to easily identify and select the appropriate classification for their tickets.

The Parent field, equipped with a dropdown menu containing existing category names, establishes hierarchical relationships between categories, allowing for a nested structure that reflects the organization's support taxonomy.

Ticket Categories
Category of Agent

Category of Agent Ticket

Agents can be assigned a Full category or sub-category. They will then be able to see the tickets raised for that category. Agents receive a notification if there is a ticket assigned to their category. Assigning ticket categories involves designating the appropriate category for each support request, typically utilizing fields such as Agent Name and Ticket Categories from a dropdown menu.

The Agent Name field identifies the support agent responsible for handling the ticket, ensuring accountability and efficient allocation of resources. Meanwhile, the Ticket Categories dropdown menu provides a selection of predefined categories, allowing agents to categorize tickets accurately based on their nature or issue type.

Control the Attachment

The agents can view the ticket and attach an employee or user to it. Now, this user will also be able to view the ticket and provide information to resolve it. Notification of a ticket assignment should be sent to the user or employee

Attach Employee

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WiseOfficeDay is technology designed to streamline core HR services and improve workforce productivity. It accomplishes these goals largely by automating labor-intensive administrative tasks and using analytics to drive business decisions.

What else does WiseOfficeDay have to offer?

WiseOfficeDay is ideal for many types of business. Mix and match any of the modules to suit your needs.

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Performance Management

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Payroll Management

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Employee Management

Employee Management

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Company Management

Company Management

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Visitor Management

Visitor Management

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Vehicle Management

Vehicle Management

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Invoice Management

Invoice Management

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Helpdesk Management

Helpdesk Management

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Event Management

Event Management

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Access Management

Access Management

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Assest Management

Assest Management

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WiseOfficeDay – Complete business solution suite for HRMS, Employee Management, Timesheet Management, Invoice Management, Asset Management, Vehicle Management, Visitor Management, Event Management, Vehicle Management, Access Management. Elevate your employee's productivity and streamline business operations with our integrated suite of modules. Experience the future of contactless business management with WiseOfficeDay. It is designed to streamline your business, automate administrative tasks and use analytics to drive business decisions and improve your business profits.